Last Updated: May 27, 2026

We want you to love what you wear. If something doesn’t fit the way you hoped, we’re happy to help you exchange it for a different size, color, or style, subject to the conditions below.

Exchange Window

•    You may request an exchange within 30 days of the delivery date shown by the carrier.

•    Exchange requests made after 30 days may be declined at our discretion.

Eligibility

To be eligible for exchange, items must be:

•    Unworn, unwashed, and undamaged, with all original tags attached;

•    Free of odors, stains, pet hair, makeup, or signs of wear; and

•    Accompanied by proof of purchase (order number or confirmation email).

Items That Cannot Be Exchanged

Because of how they are produced or for hygiene reasons, the following are final sale and not eligible for exchange unless they arrive defective or incorrect:

•    Print-on-demand and made-to-order items, which are produced individually for you after you order;

•    Custom or personalized merchandise (e.g., names, custom text, or bespoke designs);

•    Limited edition or “drop” items designated as final sale at checkout;

•    Items marked Final Sale, clearance, or sold at a promotional discount where noted;

•    Intimates, face masks, earrings, and other hygiene-sensitive accessories; and

•    Gift cards and digital products.

How to Start an Exchange

•    Step 1. Email support@adhd-proud.com with your order number and the item(s) you’d like to exchange.

•    Step 2. We’ll confirm eligibility and send return instructions. Please don’t ship anything back before you receive them — unauthorized returns may not be processed.

•    Step 3. Once we receive and inspect your item, we’ll ship your replacement. If the new item differs in price, we’ll collect or refund the difference.

Exchange Shipping

•    For a standard size or color swap on a non-defective item, the customer is responsible for return shipping; we cover shipping on the replacement item once.

•    If the item is defective, damaged, or incorrect, we cover shipping both ways.

•    We offer one complimentary replacement shipment per order. Additional exchanges on the same order may incur a shipping fee.

Defective or Incorrect Items

If your item arrives damaged, misprinted, or isn’t what you ordered, please contact us within 7 days of delivery with photos of the item and packaging. We’ll make it right with a free replacement or a refund.

Fair Use

Exchanges are meant to help genuine customers get the right product. We reserve the right to limit, decline, or require prepayment on exchanges that show a pattern of excessive or abusive use, including repeated “wardrobing” (wearing and returning), serial exchanges, or requests that don’t meet the conditions above. We may also decline exchanges from accounts associated with prior fraud or chargebacks.

Questions? Reach our team any time at support@adhd-proud.com.