Last Updated: May 27, 2026

AT A GLANCE  Most orders are processed in 2–5 business days; print-on-demand and custom items take longer to make. Once shipped, you’ll get tracking. Delivery times vary by location and carrier. Carrier-confirmed “delivered” packages and address errors are the customer’s responsibility, but we’ll always help you resolve genuine issues.

Here’s everything you need to know about how and when your ADHD Proud order arrives.

Order Processing

•    In-stock items: typically processed within 2–5 business days.

•    Print-on-demand & made-to-order items: produced individually for you, typically adding 2–7 business days before shipment.

•    Custom / personalized items: production times are shown on the product page.

•    Pre-orders & limited drops: ship on the timeline noted on the product page; estimated dates are good-faith estimates and may shift.

•    Processing times are estimates, exclude weekends and holidays, and may be longer during launches, sales, and peak seasons.

Shipping Times & Rates

•    Delivery times depend on your destination and the option selected at checkout, and begin after processing.

•    Shipping costs are calculated at checkout based on destination and method. We may offer free shipping promotions from time to time.

•    We are an online-only business and do not offer in-person pickup.

Tracking

Once your order ships, we’ll email you a tracking number. Please allow 24–48 hours for tracking to update. If your tracking hasn’t moved after several business days, contact support@adhd-proud.com.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address provided incorrectly by the customer. If a package is returned to us due to an invalid or incomplete address, we’ll contact you to arrange reshipment; additional shipping fees may apply.

Lost, Stolen & “Delivered but Not Received” Packages

Risk of loss passes to you once the carrier marks your order delivered. That said, we want you taken care of:

•    Marked delivered, not received: first check with neighbors and your household, and look for a carrier notice. Many packages arrive within a few days of the “delivered” scan.

•    Still missing: contact us within 7 days of the delivery scan. We’ll help you open a claim with the carrier. Resolution depends on the carrier’s investigation.

•    For packages lost in transit (no delivery scan), we’ll file a carrier claim and replace or refund once the carrier confirms the loss.

•    We strongly recommend adding shipping protection at checkout (where offered) for faster, hassle-free resolution of lost or stolen packages.

•    Repeated “not received” claims across multiple orders may require a carrier investigation or police report before we can reship or refund, to protect against reshipping fraud.

Damaged in Transit

If your order arrives damaged, email support@adhd-proud.com within 7 days with photos of the item and packaging, and we’ll make it right.

International Orders

We ship to many countries. International customers are responsible for customs duties, taxes, and import fees, and for compliance with local import rules. Please review our International Shipping Disclaimer for full details.

Shipping questions? We’re happy to help at support@adhd-proud.com.