Last Updated: May 27, 2026
AT A GLANCE We ship worldwide, but international orders come with extra considerations: customs duties and taxes (paid by you), variable delivery times, and country-specific rules. Placing an international order means you accept these terms.
We’re proud to serve the global ADHD community. Please review these terms before placing an international order.
Duties, Taxes & Customs Fees
• Prices at checkout generally do not include international customs duties, import taxes, VAT/GST, or brokerage fees unless explicitly stated.
• These charges are determined by your country’s customs authority and are the customer’s responsibility, payable on or before delivery.
• We cannot predict these amounts. If you refuse a package or fail to pay import fees and it’s returned or destroyed, refunds (if any) will exclude shipping and any costs we incur.
Delivery Times & Customs Delays
• International delivery times are estimates and may be affected by customs processing, local carriers, weather, and other factors outside our control.
• Customs inspections can delay delivery; such delays are not grounds for a refund.
Address, Compliance & Restricted Items
• You’re responsible for providing an accurate, complete address and for ensuring the products can be lawfully imported into your country.
• Some products may be restricted or prohibited in certain countries; we are not liable if customs seizes or returns a shipment due to local regulations.
Lost or Undelivered International Orders
• For genuine loss in transit, we’ll assist with a carrier claim; resolution depends on the carrier and may take longer internationally.
• Carrier-confirmed deliveries and customer address errors are handled under our Shipping Policy and are the customer’s responsibility.
Currency
Transactions are processed in [CURRENCY — e.g., USD] unless otherwise stated. Your bank’s exchange rate and any foreign-transaction fees are beyond our control.
Questions about international orders? Contact support@adhd-proud.com.