Last Updated: May 27, 2026

How long until my order ships?

In-stock items usually ship within 2–5 business days. Print-on-demand and custom pieces are made just for you and take a little longer (typically 2–7 extra business days). You’ll get tracking by email as soon as it’s on the way.

What is print-on-demand, and why does it matter?

Many of our designs are printed individually when you order. This reduces waste and lets us offer more designs — but because each piece is made to order, these items are generally final sale unless they arrive defective or incorrect.

Do you offer returns and exchanges?

Yes, on eligible items within 30 days of delivery. Items must be unworn with tags attached. Print-on-demand, custom, and final-sale items are excluded unless defective. See our Refund and Exchange policies for details.

How do I start a return or exchange?

Email support@adhd-proud.com with your order number and what you’d like to do. We’ll confirm eligibility and send instructions — please wait for those before shipping anything back.

My tracking says delivered, but I don’t have it. What now?

Check with your household and neighbors and look for a carrier notice first — packages often turn up within a couple of days. If it’s still missing, contact us within 7 days and we’ll help you open a carrier claim. We recommend adding shipping protection at checkout for faster resolution.

Can I cancel or change my order?

If you reach us within 2 hours of ordering, we’ll usually be able to help. After that, or once an item enters production or fulfillment (which can be immediate for custom/print-on-demand), we generally can’t make changes.

How does sizing run?

Check the size guide on each product page — fit can vary by style and blank. If you’re between sizes, message us and we’ll help you choose.

Do you ship internationally?

Yes. Please note that customs duties, taxes, and import fees are the customer’s responsibility and delivery times vary. See our International Shipping Disclaimer.

How do limited drops and pre-orders work?

Drops are available while supplies last and may be limited per customer. Pre-orders are charged at checkout to reserve your item and ship on the date shown on the product page.

Are your products affiliated with any medical or clinical organization?

No. ADHD Proud is an apparel and lifestyle brand built to celebrate and support the ADHD community. Our products are not medical devices and are not intended to diagnose or treat any condition. See our Product Disclaimer.

How do I get in touch?

Email us at support@adhd-proud.com. We typically respond within 1–2 business days.