Last Updated: May 27, 2026

We stand behind our products. If you’re not satisfied with an eligible item, here’s how refunds and cancellations work.

Return & Refund Window

•    Eligible items may be returned within 30 days of the delivery date for a refund to the original payment method.

•    Items must meet the same condition standards as our Exchange Policy: unworn, unwashed, tags attached, and in original packaging.

Non-Refundable Items

The following are not eligible for refund unless they arrive defective, damaged, or incorrect:

•    Print-on-demand and made-to-order products;

•    Custom or personalized merchandise;

•    Limited edition / drop items designated final sale;

•    Final sale, clearance, and certain promotional-discount items;

•    Gift cards, digital products, and shipping charges (except where required by law);

•    Hygiene-sensitive accessories.

How Refunds Are Processed

•    Once we receive and inspect your return, we’ll email you to confirm approval.

•    Approved refunds are issued to the original payment method (or, at your option, as store credit) within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

•    Original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

•    We may deduct a reasonable restocking fee or decline a refund for items returned worn, damaged, incomplete, or outside the return window.

Order Cancellations & Changes

•    We move fast to get your order out. You may request a cancellation or change (size, address, items) within 2 hours of placing your order.

•    After that window — or once an order enters production or fulfillment — it generally cannot be canceled or modified. Print-on-demand and custom items often enter production immediately and cannot be canceled.

•    To request a cancellation, email support@adhd-proud.com with your order number as soon as possible. We’ll do our best, but we can’t guarantee changes once production has begun.

Pre-Orders

•    Pre-order items are charged at checkout to reserve your unit and are produced on the timeline shown on the product page.

•    You may cancel a pre-order for a full refund any time before it ships. Estimated ship dates are good-faith estimates and may shift; we’ll keep you informed.

Refunds for Non-Delivery

If tracking shows an order was not delivered, see our Shipping Policy and International Shipping Disclaimer. We’ll work with you and the carrier to resolve genuine non-delivery, but refunds for packages marked “delivered” are handled under the lost/stolen package terms in our Shipping Policy.

Fraud Prevention & Fair Use

To protect our community and keep prices fair, we monitor for refund abuse. We reserve the right to refuse, delay, or limit refunds and cancellations where we reasonably suspect fraud, abuse, or policy violations — including empty-box returns, items not matching the original purchase, returns of worn or altered goods, repeated “not received” claims, or coordinated refund schemes. Submitting a fraudulent refund or chargeback request may result in account suspension and referral to the relevant authorities or our payment processors.

Need help? Contact support@adhd-proud.com — we’re here to make things right.